One of the main concerns that doctors have when it comes to DayToDay is whether they will have to give up control over their patients. This is an understandable concern. Doctors have a huge responsibility placed on them in terms of making sure their patients get better. Naturally, they feel a stronger need to have control and make sure that they are always making the best possible choices for their patients. However, the time and attention that the ideal level of patient care requires directly conflicts with doctors’ often busy schedules.
In addition, doctors often rely on tried-and-true systems and procedures that they follow to help them work with accuracy, speed, and quality. In the same vein, introducing something new and different into this equation can cause pushback. They may react with skepticism towards the novelty of the idea or be otherwise unable to envision what their job would look like with this added component. For people who have traditionally had 100% control in their jobs, giving up even a small amount of control is a significant step.
Medicine and healthcare are incredibly complex areas. It’s difficult to know every answer to every healthcare question, especially when there are some questions with no definitive answers. Naturally, different healthcare professionals might have differing opinions on treatment. Because of this, doctors often prefer to have only one voice involved in the patient’s treatment plan to avoid having to spend time debating the right course of action with others.
It’s also very important to be detail-oriented when it comes to medicine and healthcare. Doctors need to be fully informed of every step and change in their patients' health and treatment, and the uncertainty around whether they’ll receive 100% of the information is another aspect that might make doctors hesitant to jump on board with using DayToDay.
In an ideal situation, doctors would be able to dedicate an unlimited amount of time and attention to a patient’s recovery process. However, there is a limit to the amount of available time and energy doctors have to spend on patients in the hospital, let alone after they leave the hospital. In addition, doctors are unable to provide the amount of mental and emotional support that patients often require after an operation.
The amount of time that doctors are currently able to provide to patients comes down to giving them verbal post-op care instructions and seeing them for any necessary follow-up visits. The unfortunate consequence of this is that the majority of patients have been proven to forget post-op care instructions when received verbally, which can lead to them needing more hospital visits due to improper post-op care.
Doctors may see DayToDay as an outside entity that wants to take over their patient’s care journey, but that is a misconception. DayToDay is not competing with or trying to replace the doctor’s role in a patient’s health journey. Instead, DayToDay is enriching and adding to the experience. It is a complementary tool that takes away the limitation of resources that doctors currently face and enables them to accomplish significantly more than they could otherwise.
How does DayToDay do this? Well, DayToDay takes care of the literal ‘day-to-day’ tasks. This means providing patients with comprehensive around-the-clock post-op care, including emotional support, and making sure the patient follows post-op recovery instructions, as dictated by the doctor. DayToDay doesn’t step into the roles that doctors are traditionally responsible for, like diagnosing patients or prescribing medication. Instead, DayToDay fills the gaps that already exist when patients leave the hospital to recover on their own. DayToDay is about enabling doctors to provide the level of care for patients that they always wanted to provide.
Here is a list of the care specialists that make up the care team for each DayToDay patient:
All of DayToDay’s care team staff are heavily vetted and experienced. Our care coaches are qualified, registered nurses with at least five years of experience in the area they are managing. For example, care coaches for cardiac surgeries will have worked in a hospital environment supporting cardiac patients for at last five years. Staff in the roles of physical therapy and pharmacy are also required to have at last five years of experience in their specific area of expertise, as well as the highest levels of licensing.
In addition, all of DayToDay’s staff are local to the area of the patients they are assisting. This means that staff are vetted based on having the highest level of licensing, qualifications, and experience in their local area, instead of from an area with different rules and regulations.
Staff are also vetted on their empathy since they are often dealing with patients who are going through anxiety-inducing, highly stressful health problems.
All DayToDay employees receive additional training after being hired. They receive technical training to learn how to use DayToDay effectively and efficiently, as well as a separate empathy training to learn how to have better communication with patients and their families. Employees are also part of a constant patient feedback cycle to figure out what’s working and what’s not working, and they receive additional training based on those results.
While DayToDay care team members all have extensive experience in the healthcare field, they typically don’t have as much experience in digital communication. One major part of DayToDay’s training focuses on how to be a savvy digital communicator. This includes things like how to read patients’ emotions (e.g. being able to read cues like voice shakiness), how different members of the care team work together as a unit (e.g. understanding the roles of different care team members, how to provide feedback, etc.), how to show empathy virtually, and other best practices for digital communication.
A team of DayToDay in-house psychologists designed this empathy and communication training curriculum based on research they conducted across all of the materials currently available for training medical professionals.
All care team members go through between 2-6 weeks of intensive training before they start caring for patients, depending on the complexity of their role. Team members in more complex roles, such as those managing cancer patients, receive the full six weeks of training. After they complete this initial training program and start caring for patients, they are put on a continuous personal training plan with in-house trainers who work with them on their strengths and weaknesses. This training plan is required for every member of the care team, regardless of their role.
Doctors who choose to use DayToDay receive a 20-minute long training session where they learn how to use DayToDay and how to communicate with their patients through the app. DayToDay communicates closely with patients’ primary doctors to ensure that all parties remain on the same page. This includes designing a care plan alongside doctors and agreeing upon a protocol around how and when DayToDay should communicate with them.
If DayToDay comes across any changes that need to be made to the patients’ treatment plan, the change must always be approved by the doctor first before being implemented. Doctors can also view detailed information about their patient and their patient’s treatment plan, as well as communicate with both patients and their families, through the DayToDay platform.
Patient care plans are designed between DayToDay and the patient’s primary doctor. They are created with personalization in mind to best fit the patient’s specific needs.
To design a care plan, DayToDay works with the patient’s primary doctor to get more insight into the patient’s health journey and to go through the protocols that are already in place for the patient. Next, DayToDay discusses which components need to be included in the patient’s care plan with their doctor.
Based on this information, DayToDay creates a personalized care plan for the patient and brings it back to the doctor to review. DayToDay only begins implementing the care plan after the doctor signs off on it.
The most difficult problem that DayToDay faces is that it is a new, innovative tool trying to disrupt a historically traditional industry. After doctors get past their initial skepticism towards DayToDay and begin using it, the results speak for themselves. Doctors are always satisfied with the tool, and they quickly switch from being skeptical to being advocates of DayToDay when they realize that DayToDay is about empowering and supercharging doctors to increase their impact beyond hospital walls.
Ready to check out DayToDay for yourself? Head to https://www.daytoday.health/ to get started today.