How Do Care Coaches Drive Recovery For Surgical Patients

DayToDay Team
April 13, 2021

When a patient decides to undergo elective surgery or one that is advised by a doctor to correct an ailment, they experience three phases. The Pre-Surgical Phase, Hospitalization and Surgical Phase, and Post-Surgical Phase. While the Hospitalization and Surgical Phase involve the active presence of doctors, nurses, hi-tech equipment, and allied staff, the other two phases often go without proper guidance or support.

The care of the surgical patient when they are not in the hospital, through care coaches, helps in setting expectations before their surgery, as well as after it. To make this possible, healthcare organizations like DayToDay Health bring in preoperative and postoperative care services, that are virtual. Their care coaches provide the hand-holding required to simplify and understand the pre-and-post surgical phases. Let’s understand how care coaches drive this journey.

The Pre-Surgical Phase

After consultations and diagnostic tests, the doctor narrows down the ailment and possible treatment options. If surgical intervention is recommended, the patient has to understand the surgical process and its prerequisites. A Care Coach is such a case can assist with -

  • Providing in-depth information about the pre-operative period, the surgical procedure, and post-operative period
  • Helping in setting reminders for pre-surgical diagnostic tests like X-Ray, Blood Count, Urine Analysis
  • Providing instructions on what to eat and avoid a few days before surgery
  • Providing emergency ambulance assistance
  • Providing psychological support to the patient and their family.
  • Advising changes that can be done in the house to support post-surgical care at home

Studies have shown that patients who are aware of what they can expect during a surgical procedure and after it are better at managing pain and coping with the process of recovery. The surgical patient recovery is smoother, with a higher level of compliance, and lesser complications.

The Surgical Phase

During this phase, the patient is admitted to the hospital and is monitored by the nurses and doctors. Before the surgery, the patient is asked to provide consent for the surgery. Their medical history is noted, all allergies are taken note of, and physical and psychological examinations are performed.

Once the surgery is performed, the patient is kept in the post-operative room for a few days and then shifted into regular hospital rooms. Once fit to go home, they are informed about the medications they need to take, precautions they need to follow, and general expectations of the recovery process.

The Post-Surgical Phase

Once the patient is back home after surgery, they have to continue taking precautions and following the advice the doctor has given. The patient might feel overwhelmed and disoriented as the task of getting better is unloaded on them. For optimum surgical patient recovery, Care Coaches provide much-needed support by -

  • Providing information on wound management and surgical site care. Patients need to keep the site clean and dry. Instructions on how to bathe, what kind of clothes to wear, or how to clean the wound are shared.
  • Assisting the patient note their daily medical statistics like blood pressure, sugar levels, respiratory rate
  • Enabling information on what they should eat or avoid after surgery. Diet plays a major factor in recovery progress. Consumption of alcohol, drugs, or tobacco can slow the recovery and cause other infections.
  • Supporting patients through psychological assesment and techniques, to manage pain, regain confidence, and improve the outcome
  • Providing physiotherapy care through engaging videos and therapy sessions.
  • Offering videos and articles on various parameters of post-surgical care
  • Booking doctor appointments at the convenience of the patient
  • Alerting the patient’s doctor of any deviation in the symptoms or during an emergency
  • Booking an ambulance in cases of emergency


Pre-and-post surgical care is essential for a better medical outcome. Personalizing care for patients through care coaches gives them confidence in their procedure and recovery process. Patients who have more knowledge and actively participate in their recovery process are better at coping with symptoms and psychological issues that arise during this period. DayToDay Health’s nursing care coaches form that essential connection to guide and assist patients, essentially driving their recovery journey.

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